Shipping policy

SipCanvas Shipping Policy

Last Updated: September 2026

Thank you for shopping with SipCanvas. We want your experience — from the moment you place your order to the moment you unbox your new latte art printer — to be smooth, transparent, and enjoyable. Please review our shipping policy below for complete details on processing times, shipping methods, tracking, international orders, and more.

1. Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays) after your payment has been confirmed. You will receive an order confirmation email at the address provided during checkout as soon as your order is placed.

Please note that orders placed after 2:00 PM PST or on weekends and holidays will begin processing on the next business day.

During promotional events, product launches, or periods of high demand, processing times may be extended by an additional 1–2 business days. If a significant delay is anticipated, we will notify you by email at the address associated with your order.

Order Verification

To protect our customers, we may occasionally verify orders before processing. Verification may be required if:

  • The billing and shipping addresses do not match.
  • An unusually large order is placed.
  • The order is flagged by our fraud prevention system.

If your order requires verification, our team will reach out to you via email. Orders that cannot be verified within 3 business days may be canceled and refunded in full.

2. Shipping Methods & Estimated Delivery Times

We currently offer the following shipping options:

Domestic Shipping (United States)

Shipping Method Estimated Delivery Time Cost
Standard Shipping 10–12 business days Calculated at checkout
Free Shipping (orders of 2+ units) 10–12 business days FREE

Delivery times are estimated from the date of shipment, not the date of order placement. Actual delivery times may vary depending on your location, carrier volume, weather conditions, and other factors beyond our control.

International Shipping

At this time, SipCanvas ships to the United States only. We are actively working to expand our shipping capabilities to additional countries. Please check back for updates or subscribe to our newsletter to be the first to know when international shipping becomes available.

3. Shipping Carriers

We partner with reputable shipping carriers to ensure your order arrives safely. Carriers may include, but are not limited to:

  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • DHL eCommerce

The carrier selected for your order is determined at the time of shipment based on package dimensions, weight, destination, and current carrier availability. We reserve the right to select the most appropriate carrier for each shipment.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

You can also check your order status at any time by:

  1. Visiting our website and navigating to the Order Status page.
  2. Entering your order number and the email address used at checkout.

If you have not received a shipping confirmation within 4 business days of placing your order, please contact us at sipcanvas@outlook.com and we will investigate immediately.

5. Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, your shipping address, and the selected shipping method. All applicable shipping charges will be displayed before you finalize your purchase.

Free Shipping Qualification

We offer free standard shipping on all orders containing 2 or more units. Free shipping applies to domestic (U.S.) orders only and is automatically applied at checkout when your order meets the qualifying threshold. No promo code is required.

6. Order Modifications & Cancellations

We understand that sometimes plans change. If you need to modify or cancel your order, please contact us at sipcanvas@outlook.com as soon as possible.

  • Before shipment: If your order has not yet been shipped, we will do our best to accommodate your request. Changes may include updating the shipping address, changing the product variant (color), or canceling the order entirely.
  • After shipment: Once your order has been handed off to the carrier, we are unable to modify or cancel it. You may refuse delivery upon arrival or initiate a return once received (see our Return Policy for details).

Please include your order number in all correspondence to help us locate your order quickly.

7. Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. SipCanvas is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize your shipping address is incorrect after placing your order:

  • Contact us immediately at sipcanvas@outlook.com. If the order has not yet shipped, we can update the address.
  • If the order has already shipped, we will attempt to contact the carrier to redirect the package. Redirection is not always possible and may incur additional fees.
  • If the package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost, Stolen, or Damaged Packages

Lost Packages

If your tracking information shows that your package was delivered but you have not received it:

  1. Check with household members, neighbors, or your building's front office/mailroom.
  2. Check all delivery locations around your property (porches, side doors, garages).
  3. Wait 24–48 hours, as carriers sometimes mark packages as delivered prematurely.
  4. Contact the shipping carrier directly to file a missing package inquiry.
  5. If the package still cannot be located, email us at sipcanvas@outlook.com within 7 days of the delivery date and we will work with the carrier to resolve the issue.

If your tracking information has not updated for 7 or more business days after shipment, please contact us and we will investigate the status of your order. In cases where a package is confirmed lost in transit, we will issue a replacement or full refund at our discretion.

Stolen Packages

SipCanvas is not responsible for packages that are confirmed as delivered by the carrier but are subsequently stolen. We strongly recommend:

  • Using a shipping address where someone is available to receive the package.
  • Requesting that packages be held at your local carrier facility for pickup.
  • Installing a security camera or using a package lockbox at your delivery location.

We will work with you on a case-by-case basis to find a resolution if your package is stolen. Please file a police report and contact us with the report number for review.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the damaged packaging and product immediately upon receipt.
  2. Do not discard the packaging or damaged items.
  3. Email us at sipcanvas@outlook.com within 48 hours of delivery with your order number, a description of the damage, and photos.

We will arrange for a replacement to be sent at no additional charge, or issue a full refund, depending on product availability and your preference.

9. P.O. Boxes & Military Addresses (APO/FPO/DPO)

We are happy to ship to P.O. Boxes and military addresses (APO, FPO, and DPO). Please note that deliveries to these addresses are handled exclusively by USPS and may take longer than standard delivery estimates.

Estimated delivery to military addresses: 15–25 business days depending on the destination.

10. Multiple Shipments

Orders containing multiple items may be shipped in separate packages and may arrive on different dates. Each shipment will include its own tracking number, which will be emailed to you separately. You will not be charged additional shipping fees for split shipments.

11. Holidays & Peak Seasons

During holidays and peak shopping seasons (including but not limited to Black Friday, Cyber Monday, Christmas, Valentine's Day, and Mother's Day), shipping carriers may experience higher-than-normal volumes. This can result in delays beyond our standard estimated delivery windows.

We recommend placing orders early during these periods to ensure timely delivery. SipCanvas is not responsible for carrier delays during peak seasons, but we will do everything we can to assist you.

12. Customs, Duties & Taxes

For the time being, all SipCanvas orders ship domestically within the United States. Should we expand to international shipping in the future, please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. These charges are not included in our product prices or shipping costs.

13. Sustainability

We care about the environment and aim to minimize our packaging footprint. SipCanvas products are shipped in responsibly sized packaging to reduce waste. Where possible, we use recyclable and biodegradable packing materials.

14. Contact Us

If you have any questions, concerns, or issues related to shipping, please don't hesitate to reach out. We're here to help.

Email: sipcanvas@outlook.com Response Time: We aim to respond to all inquiries within 24–48 business hours.

When contacting us, please include:

  • Your full name
  • Order number
  • A detailed description of your question or concern
  • Any relevant photos (for damage claims)

15. Policy Updates

SipCanvas reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

Thank you for choosing SipCanvas. We appreciate your business and look forward to helping you turn every cup into a masterpiece.